Bridal Booking Pro Contract
1. Services
1.1 Studio Eighty Five will provide the services selected by the Client as outlined in the submitted Proposal. The services constitute a done for you Bridal Booking Pro system setup and strategic implementation based on information provided by the Client.
1.2 Additional descriptive information about Bridal Booking Pro may be provided in supporting materials, including the Bridal Booking Pro Offer Document. These materials are supplied for clarity only and do not form part of this Agreement, nor do they alter, expand, or override the services agreed to in the Proposal and this Agreement.
1.3 Any services, features, revisions, training, ongoing support, or functionality not expressly included in the Proposal are excluded unless agreed to in writing. Verbal discussions, emails, messages, or marketing materials do not constitute scope inclusion.
1.4 Studio Eighty Five is not affiliated with, employed by, or responsible for Dubsado as a platform. All Dubsado subscriptions, upgrades, platform fees, and third-party services are the sole responsibility of the Client and are payable directly to the relevant provider.
2. Investment
2.1 The total investment for Bridal Booking Pro is payable under one of the following options:
(a) Payment in Full: $7,490 AUD, payable at the time of booking.
(b) Payment Plan: A non-refundable deposit of $500 AUD is payable at the time of booking, followed by four (4) monthly instalments of $2,000 AUD, totalling $8,500 AUD.
2.2 The payment option selected by the Client will be confirmed in the submitted Proposal. Both options provide access to the same scope of services as outlined in the Proposal.
2.3 The deposit, whether under the payment in full or payment plan option, is taken during the consultation call, at which point this Agreement becomes binding.
2.4 Payment plan instalments will be processed automatically via direct debit or the nominated payment method on the agreed dates unless otherwise confirmed in writing. Payment plans are offered at the discretion of Studio Eighty Five and may be amended or withdrawn in accordance with the Payment Terms set out in this Agreement.
3. Payment Terms
Payments are due on the dates agreed. If any instalment is not received by the due date, a late fee of $200AUD will be applied the following calendar day.
For each subsequent seven (7) day period that the payment remains outstanding, an additional late fee of $50AUD will be applied.
If the Client is late on two (2) or more instalments under a payment plan, Studio Eighty Five reserves the right to immediately terminate the payment plan and require the outstanding balance to be paid in full within seven (7) days.
If any amount remains unpaid for thirty (30) days, Studio Eighty Five may suspend services including training material, terminate this Agreement, and pursue recovery of the outstanding balance. The Client agrees to be liable for all reasonable costs incurred in the recovery process, including legal fees, debt collection costs, and administrative expenses.
4. Cancellations, Refunds and Termination
4.1 All payments made under this Agreement, including the initial deposit and any subsequent instalments, are retained by Studio Eighty Five as compensation for work genuinely completed at the stage of cancellation. No payment is refundable once made.
4.2 Work on the Client's project begins prior to the system build itself. Pre-build work includes but is not limited to the strategy session, business and workflow mapping, team briefing, project planning, and system architecture planning. These phases represent genuine work performed on behalf of the Client and are covered by payments made from the commencement of the project.
4.3 If the Client chooses to cancel at any stage, all payments made to date will be retained by Studio Eighty Five as reasonable compensation for work completed, time reserved, planning undertaken, and opportunity cost incurred. The Client acknowledges that meaningful work is underway from the moment the project commences and that no stage of the project is without completed work attached to it.
4.4 Studio Eighty Five reserves the right to terminate this Agreement if the Client repeatedly fails to meet payment obligations, does not comply with required processes, submits incomplete or late materials, or behaves in a manner that materially impedes the delivery of services.
4.5 Where practicable, Studio Eighty Five will issue one (1) written notice outlining the issue and allowing the Client a reasonable opportunity to remedy the breach within a specified timeframe. If the issue is not rectified within that timeframe, Studio Eighty Five may cease work immediately.
4.6 In the event of termination for cause, all fees paid will be retained by Studio Eighty Five. This does not affect Studio Eighty Five's right to recover any outstanding balances owed.
4.7 Nothing in this clause is intended to exclude, restrict, or modify any right or remedy the Client may have under the Australian Consumer Law.
5. Variations
Any variations to this Agreement must be in writing and signed by both parties. Studio Eighty Five reserves the right to refuse variation requests or accept them at an additional charge.
6. Confidentiality
Both parties agree to keep confidential all sensitive information exchanged during the project, including but not limited to passwords, account details, and internal processes. This obligation survives the termination of this Agreement.
7. Onboarding Questionnaire
Studio Eighty Five works exclusively from the questionnaire responses. Supporting documentation must only be uploaded where requested within the questionnaire and must be entered in the relevant designated sections. All other content must be entered directly and clearly into the appropriate sections of the questionnaire. Each section is designed to collect specific information required to complete the build effectively, and information entered outside the intended sections may result in confusion, errors, or delays.
Studio Eighty Five will download the questionnaire at the requested timeframe prior to the scheduled start date. Changes submitted after this point will not be accepted. You will be notified via email with the cut off date and time.
Requests for additional work outside the questionnaire content or made after the cut-off will be charged at the current hourly rate.
If The Client uses custom fonts, Studio Eighty Five will do their best to match these for brand consistency. If the fonts require a paid licence, Studio Eighty Five is not responsible for purchasing them. Where possible, a similar free alternative will be used instead. If you have a licensed custom font and the WOFF file, please upload it in the questionnaire. Fonts not provided in the questionnaire will not be used.
8. Dubsado Scheduler & Teams
Dubsado’s inbuilt scheduler integrates with only one calendar and does not support team-specific bookings. A third-party solution may be recommended where applicable.
9. Post-Project Support
Studio Eighty Five provides post-project support for a period of four (4) weeks following handover. Support is delivered via Telegram, Monday to Friday, with a response time of up to 24 hours.
Support is limited to questions directly related to the project scope and system setup as delivered. Clients are expected to consult the training videos and documentation provided before reaching out. Questions relating to deeper platform functionality or technical issues outside the scope of the build should be directed to Dubsado's support team.
Studio Eighty Five will assist in directing the Client to the appropriate support channel where required.
10. Project Requirements
The Client is responsible for ensuring the following prerequisites are in place prior to project commencement:
1. A functioning Stripe, Square or PayPal account for client payment processing.
2. Telegram installed and active for communications.
11. Design Revisions
The Client has twenty-four (24) hours from receipt of draft forms to request design changes. Requests after this window may be charged at the current hourly rate.
Revisions are strictly based on content submitted in the onboarding questionnaire. Any changes to design, colours, structure, images, copy or form layout beyond the original submission will incur additional charges.
12. Testing and System Integrity
Studio Eighty Five will perform comprehensive testing prior to handover and will provide the Client with a fully functional system to the best of our professional ability to ensure the system is working correctly and efficiently at the time of delivery.
Should the Client encounter any issues, we strongly encourage that they contact us prior to making changes within the system. Studio Eighty Five will make reasonable efforts to diagnose and correct the issue at no additional cost, provided no alterations have been made by the Client.
If the Client has made adjustments or modifications to the system post-handover and those changes have resulted in functionality issues, Studio Eighty Five will offer support at the current hourly rate. This ensures we can allocate the proper time and resources to assess and repair the system if needed.
Our team is committed to ongoing support within the defined support period and will never intentionally leave the Client without assistance. However, it is critical that the Client follows the outlined communication process to ensure their issue is addressed in a timely and effective manner.
13. Learning and Familiarisation
It is the Client’s responsibility to familiarise themselves with the system after handover. While Studio Eighty Five provides training, tutorials, and guidance, individualised instruction for every aspect of the platform is not included.
14. System Limitations and Platform Changes
Studio Eighty Five is not affiliated with, employed by, or responsible for the ongoing development, capabilities, limitations, pricing, or functionality of Dubsado. It is the Client’s responsibility to assess whether Dubsado is suitable for their business prior to entering into this Agreement.
Studio Eighty Five provides advice and guidance based on Dubsado’s features and functionality as they exist at the time of the build and handover. The Client acknowledges that Dubsado may update, modify, restructure, or release new versions of the platform at any time, including but not limited to major system upgrades.
Studio Eighty Five is not responsible for any changes, limitations, feature removals, or altered behaviour resulting from platform updates, version releases, or system upgrades implemented by Dubsado after handover.
Training, documentation, and guidance provided by Studio Eighty Five relate solely to the version of the platform in use at the time of delivery. Complimentary training or support for optional platform updates or new versions is not included.
Where a platform update or version change is mandatory and materially impacts the system build, Studio Eighty Five will use reasonable efforts to support the Client within the scope of the original setup. Any additional training, rebuilds, or system modifications required as a result may be offered at an additional cost.
15. Payment Processor Limitations
To ensure optimal system functionality and a seamless experience for the Client's customers, Studio Eighty Five will only recommend and set up the system using one of Dubsado’s approved online payment processors, including Stripe, Square, or PayPal.
While manual bank transfers or cash may be permitted for final payments in some circumstances, Studio Eighty Five cannot guarantee that customers will not access and use the online payment functionality available through their invoice. While we can implement measures to discourage online payments in such cases, full prevention cannot be guaranteed.
Use of cash or bank transfers as a standard form of payment is not recommended, as it may compromise the automation, tracking, and reporting features of the system. Studio Eighty Five takes no responsibility for issues arising from the Client’s choice to override these payment workflows.
16. Client Communication and Abandonment
The Client agrees to maintain timely communication with Studio Eighty Five throughout the duration of the project. If the Client fails to submit their questionnaire or becomes unresponsive for a period exceeding thirty (30) calendar days, despite multiple documented contact attempts via email, text message, and phone call, the project will be deemed abandoned.
In such cases, Studio Eighty Five reserves the right to cancel the project. All fees paid up until the point of abandonment will be forfeited and are non-refundable.
If the Client wishes to re-engage Studio Eighty Five following project abandonment, a new agreement must be signed and the Client will be charged at the current rates, subject to availability.
17. Team Roles and Communication Channels
Studio Eighty Five operates as a collaborative team, with designated roles and responsibilities across the service delivery process. While all team members are fully briefed and across every client project, specific aspects of the build, integration, and training are assigned to the relevant team expert.
Clients agree to respect this structure and to communicate with the appropriate team member as advised. Requests to meet with other team members, including those not directly responsible for a specific area of the project, may not be accommodated unless deemed necessary by Studio Eighty Five.
This approach ensures the project runs efficiently, and that each element is handled by the most qualified member of our team.
18. Intellectual Property and Training Use
All workflows, automation strategies, backend structures, templates, and custom system architecture developed by Studio Eighty Five remain the intellectual property of Studio Eighty Five.
The Client is granted a limited, non-transferable license to use the system internally. The Client may not reproduce, copy, teach, sell, license, or otherwise share any part of the system or process without written permission.
19. Limitation of Liability
To the fullest extent permitted by law, Studio Eighty Five shall not be liable for any direct or indirect loss, including lost income, booking errors, or client miscommunications arising from use or misuse of the system.
Studio Eighty Five provides a setup service only and accepts no liability for results, errors, or outcomes once the system has been handed over.
This includes any unauthorised copying, distribution, or teaching of proprietary processes developed by Studio Eighty Five, which is strictly prohibited. Any such actions will be considered a breach of intellectual property and may result in legal action.
20. Pre-Build Work Acknowledgement
20.1 The Client acknowledges that Studio Eighty Five commits significant time, resources, and expertise to each project prior to the commencement of the system build. Pre-build work includes but is not limited to the strategy session, business and workflow mapping, team briefing, project planning, and system architecture planning.
20.2 The Client agrees that this pre-build work represents genuine services rendered and that payments made from the commencement of the project are applied to this work. This acknowledgement forms the basis of the payment retention terms outlined in clause 4.
21. Guarantee
21.1 Studio Eighty Five offers a results based guarantee to eligible Clients. If the Client has not generated $7,490 AUD in wedding booking value by the end of the four (4) week post handover support period, Studio Eighty Five will continue to provide 1:1 Telegram support in rolling four (4) week blocks until the threshold is reached.
21.2 The guarantee threshold of $7,490 AUD is measured by the full contracted value of each wedding booking secured, not the deposit or part-payment received from the Client's customer.
21.3 To be eligible for and to maintain the guarantee, the Client must satisfy all of the following conditions throughout the support period and each subsequent rolling block:
(a) The Client must have completed 100% of the training videos provided by Studio Eighty Five prior to the end of the initial four week support period.
(b) The Client must not have made any unauthorised changes to the system following handover.
(c) The Client must be actively marketing their services in a demonstrable way. Active marketing includes but is not limited to consistent social media activity, timely follow up of enquiries, and use of the system to process and respond to leads. The absence of demonstrable marketing activity will be considered grounds for termination of the guarantee.
21.4 At the commencement of each rolling four (4) week block, Studio Eighty Five will review whether the eligibility conditions are being met. If the Client is not satisfying the conditions outlined in clause 21.3, Studio Eighty Five reserves the right to terminate the extended support immediately and without further obligation.
21.5 The guarantee applies to the delivered system as built and handed over by Studio Eighty Five. It does not constitute a guarantee of business results, income, or bookings, and is contingent solely on the Client meeting the eligibility conditions outlined in this clause.
21.6 Nothing in this clause limits or excludes any rights the Client may have under the Australian Consumer Law.
22. Acceptance
This Agreement is binding upon the Client by any of the following actions:
(a) Signing and returning the Agreement.
(b) Making any payment to Studio Eighty Five.
(c) Providing instruction to proceed after receiving the Agreement.